Term & Conditions

Welcome to instrumentsouk.com These terms of use ("Terms" or "Agreement") govern your use of the Website. Please read these Terms carefully, as your use of the website constitutes your agreement to follow and be bound by these Terms. If you do not agree to these Terms, you should not access or use the www.instrumentsouk.com website ("Website" or "Site").

The term "you", "your", and "User" or similar terms means the person accessing or using the Website. The terms "us", "we" and "our" refer to instrumentsouk.com

Instrument Souk maintains the https://instrumentsouk.com/ Website ("Site").

"United Arab of Emirates is our country of domicile" and stipulate that the governing law is the local law. All disputes arising in connection therewith shall be heard only by a court of competent jurisdiction in U.A.E.

• Visa or MasterCard debit and credit cards in AED will be accepted for payment.
• Cardholder must retain a copy of transaction records and Merchant policies and rules.
• User is responsible for maintaining the confidentiality of his account.

Please read these Terms carefully. By accessing and using our website, you are agreeing to be bound by these Terms of Use. If you do not agree to these Terms, please refrain from using our Site. These Terms should be read in conjunction with Instrument Souk Privacy Policy.

Definitions

Order means an electronic request for a product from the User to use Instrument Souk products and related, as available from time to time, in the ORDER section.

Order Price means the price and associated delivery fees payable by the User for the ordering a product with Instrument Souk.

E-Commerce Internet Payment Services means an electronic payment system which enables the User to conduct account and/or credit card transactions to the account of Instrument Souk via the Internet.

Individual means a natural or legal person who is utilizing any of the Services or Website.

Merchant Bank means Instrument Souk bank accepting payments via the Website.

Payment means a fund transfer from the User’s bank account and/or Credit Card to Instrument Souk Accounts.

User means any user of Instrument Souk, including the E-Commerce Internet Payment Services on the Website. It also means a client of Instrument Souk, ordering Instrument Souk products and associated services via the means of its website.

Website or "Site" means Instrument Souk website, www.instrumentsouk.com

Words importing only the singular shall include the plural and vice versa, and words importing any gender shall include all genders.

User Obligations

Acceptable Use: This Website is designed to provide Users with a range of information concerning.

• the products and associated services we offer;
• our team;
• the corporate objectives of Instrument Souk;
• ORDER option for using our products and related services via online payment and
• other materials concerning our products and services. This Website may be used only for its lawful and intended purposes.

Eligibility: Our Website is not intended for the use of minors, and Instrument Souk will not allow Users we know to be under 18 years of age to perform transactions on the Site.

Transmission of Information: The User is responsible for their own communications, including the transmission and uploading of information and is responsible for the consequences of such communications to the Site. The User is solely responsible for the accuracy and correctness of all information and details transmitted via the Website. The User shall be solely responsible for providing beneficiary details for any Transaction Instrument Souk will not be liable for non-payment as a result of error of details the User submitted, any failure or delay in payment. Errors in inputted information may result in delays in service, as an ORDER will only be confirmed once the required payment has been successfully made.

Payment Methods, Delivery, Cancellation and Refund Policy

Methods of Payment: We accept payment for our services by online Visa or MasterCard debit and credit cards or cash on delivery for selected products; all fees are paid in UAE dirhams (AED).

Delivery: Instrument Souk will deliver the requested products to the User once the order is completed, within the number of days indicated with the shipping service selected with the Order. Instrument Souk reserves the right to postpone or deny an ORDER for a specific product and associated service and the delivery of such product and associated service if the ORDER does not comply with Instrument Souk Terms and Conditions, Rules, and applicable laws or if Instrument Souk does not hold that specific product in Stock at time of the ORDER. If a service is denied, Instrument Souk will fully refund the User for any ORDER PRICE paid.

Cancellations: Registered Users may cancel an ORDER on the "My Account" section of Instrument Souk Website. Users receive an e-mail containing log-in details for use of the "My Account" section when they register for an Account online. Users may cancel an ORDER by e-mail with instructions. Users will only be entitled to a refund for any ORDER PRICE paid if the cancellation is made maximum 24 hours after the ORDER is placed. If a User chooses to cancel an ORDER, the User will be contacted by one of our team members to arrange for a refund. No fees are applicable for ORDER modifications in the event they do not include cancellations of products. Users experiencing difficulties cancelling or modifying an ORDER should immediately contact Instrument Souk.

Refunds: In the event of a cancellation being made 2 hours after the ORDER all sums paid shall be reimbursed to the User, less a service fee of 4% of the paid amount. Any refunded amounts shall be returned through account transfer it will be reimbursed. Users should expect a processing time of 14 business days for a refund to be credited.

Dispute Management Policy: If a User wishes to dispute a charge or make a complaint about a service provided to them by Instrument Souk, they may send an e-mail, or telephone Instrument Souk.

Warranty and Limitation of Liability

To the fullest extent permissible by law, Instrument Souk (and those that the instrumentsouk.com works with to provide the products and associated services) (a) disclaims any representation or warranty express or implied concerning the accuracy, completeness or fitness for a particular purpose of the information contained on the general site except for the published rules; (b) does not guarantee that the website services, including access to the e-commerce online payment services will function without interruption or errors, and (c) provides the product and associated service (including content and information) on an "as is" and "as available" basis.

Instrument Souk does not offer any warranty or remedies for the interruption or cessation of access to its products and associated services or this website.

Users accessing this information assume full responsibility for the use of the information contained on this website and understand and agree that Instrument Souk is not responsible for any claim, loss, or damage arising out of the use of the information or offered products.

Further to this, in no event shall Instrument Souk be liable for any indirect, punitive, incidental, special, consequential, or exemplary damages that result from the use of, or inability to use this website or any other aspects of this agreement. Under no circumstances will be responsible for any damage, loss, or injury resulting from hacking, tampering, or other unauthorized access or use of the products and associated services or your account or the information contained therein.

Indemnification

The User agrees to indemnify and compensate the instrumentsouk.com for any damages, loss, expense, or liability it incurred because of his breach of the Terms of Use.

General

Amendment may vary from time to time and at its sole discretion with prior notice to Users, change and amend any of the Terms of Use. The changes will apply on the effective date Instrument Souk specified in the notice and the changed Terms of Use will be published on Instrument Souk Website along with a note informing Users of the applicable Terms of Use.

Severability: Each provision of this Agreement is severable. If any provision of this Agreement is or being illegal, invalid, or unenforceable, the illegality, invalidity, or unenforceability of that provision will not affect the legality, validity, or enforceability of the remaining provisions of this Agreement.

Nature of Relationship: The User agrees that no joint venture, partnership, employment, agency agreement exists between you and Instrument Souk because of this Agreement or use of the Site.

Governing Law: These Terms of Use shall be construed in accordance with the laws of UAE and the rules, regulations, and directives of UAE In the event of a dispute in relation to the Terms of Use, the User consents to the exclusive jurisdiction and venue of the Sharjah Courts.

Entire Agreement: These Terms constitute an entire agreement between the User and Instrument Souk and supersede any prior agreements between the User and Instrument Souk.

Copyright and Disclaimer

The materials published on this website are unless otherwise stated the copyright works of Instrument Souk Users may make copies of materials published on this Website for their personal and not-for-profit use. Notwithstanding the foregoing, the content of the published material and the copyright notices must remain intact, any communication of the content must not be misleading or inaccurate, and a copy of this Copyright and Disclaimer must accompany any copies of the materials which may be circulated. Users may not create a link to any part of this Website nor republish any content or material available on the Website on any other site or alert-service without prior written consent. Consent may be requested by contacting Instrument Souk offices at the coordinates.

The information presented on our General Site is provided as a courtesy by Instrument Souk and intended for the purposes of providing general information only, and do not constitute a substitute for legal or other professional advice. Neither Instrument Souk nor any other associated entity accepts any responsibility for any loss which may arise from reliance on information published on this site or the use of their products and associated services. Users that have or suspect to have a legal problem should consult a lawyer/legal practitioner for legal advice.

Site Administration and Contact

Instrument Souk is committed to providing its customers with products and associated services of the highest quality. If you have comments or questions about the administration of our website, or any of our products or associated services, please contact us at the following coordinates. Instrument Souk, Sharjah, United Arab Emirates.

Effective Date and Legal Notice

The original effective date of this Agreement is May 12, 2023.

Copyright 2023 Instrument Souk.