Return Policy

Return Policy

If for any reason you are not satisfied with your purchase from Instrument Souk, Sharjah, United Arab Emirates you may request a cancellation, return or replacement. Please note the following conditions:

Conditions For Return

• All products must be unused, unopened and in the original packaging.
• All returns must be authorized, and you must contact Instrument Souk
• Products must be returned in saleable condition within 14 days.
• Used products are not acceptable for any exchange.
• We regret to inform you that Instrument Souk will not refund the original shipping charges, or bear the cost of returns, unless the product is faulty or incorrect.
• Returned products should include the packing slip.
• Refunds for orders where the original payment method was Card on Delivery will be reimbursed with ACCOUNT TRANSFER.

Please return the product in suitable packaging to ensure it reaches us in good condition. We will refund the purchase price in the form of store credit (provided all the criteria is met) returned within 30 days from the day when you give us notice of cancellation and return. Please note that if you fail to take reasonable care of returned products, or fail to return the product to us, we will be entitled to make a claim.

Order Errors

You may correct errors on your order up to the point on which you click on "submit" during the ordering process. If you have already placed an order for an incorrect item, contact us to amend the order. Please note that if the order has already been processed and dispatched, you will be responsible for the cost of shipping delivery and for the return. However, if products are damaged in transit or if you receive a product in error, we will refund shipping costs.

Sales terms and conditions

The Sales terms and conditions are only applicable for online purchase but for the products sales physically all the terms and conditions are defined in the quotation.

Cancellation of orders

You may cancel your order by sending an email. Please bear in mind that if you cancel the delivery of the order before the order has been processed and dispatched for delivery, you will not be charged for that specific package. However, we require that you notify us in writing that you are cancelling your purchase as soon as possible and no later than the same day of you placing the order. If you cancel the delivery of the order after the order has been processed and dispatched, which may be on the same day, you will be charged the standard delivery charges. The items ordered will be refunded minus the actual delivery charges.

Returning Gifts

If you have received an item from Instrument Souk as a gift, and you would like to return and exchange it, we will need confirmation of the original purchaser. If the order can be traced and confirmed, you will receive a gift credit for the value of your return. However, if the item was not ordered as a gift at time of purchase, or the gift was directly shipped to the party placing the order, they will receive the credit.

Effective Date and Legal Notice

The original effective date of this Agreement is May 12, 2023.
Copyright 2023 Instrument Souk.